contact us

Please check our FAQ for commonly asked questions.

If you have other questions or just want to tell us about your latest adventure, we'd love to hear from you. 

Alternately, you may also contact us at ( mail@cedarpasscreative.com )

 

         

123 Street Avenue, City Town, 99999

(123) 555-6789

email@address.com

 

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FAQS

GOODS

Do you manufacture your own goods?

No. We create the design and details, but leave the actual process to skilled artisans and makers. We are grateful to work with them and support their own small businesses. 

Where do you get the tees from?

We currently use Los Angeles Apparel and American Apparel; which is responsibly made in the USA.

Is everything in the shop made in the USA?

Absolutely. We’re proud to offer 100% Made in the USA goods in the shop.

What printing method is used on your apparel?

All of our shirts are printed with eco-friendly water-based / discharge inks. The result is a super soft print you can enjoy for years to come and feel good about wearing. 

What size should I order?

Please refer to the size chart on the product page.  We use a variety of tees so some styles may have a different fit.

How should I care for my shirt?

Following the recommended Wash Cold, Dry Low (or hang dry) will prevent most shrinkage. All shirts have some percentage of cotton so just be mindful of that when washing and drying.  Proper care will ensure they last through a lifetime of adventures.     


SHIPPING

Can you ship my order to (latitude, longitude, Earth)?

Of course. Timbuktu to Kalamazoo, your order ships to you. 

What shipping provider to you use? 

We ship primarily with the United States Postal Service (USPS).

How much is shipping?

Usually just a few dollars.

The best way to calculate shipping is to add items to your cart and enter your address. Some international orders may charge customs duties / fees. It's a bummer when that happens, but part of selling goods to other countries.

How soon will you ship my order?

Your order will be shipped within 1 day of purchase, or sooner.


STORE

What forms of payment do you accept?

We accept all major credit and debit cards. Transactions are securely processed by Stripe; a global leader in online payments. 

Is this store secure?

You better believe it. All payments are processed by Stripe. They use industry leading encryption and keep all your confidential information the way it should be; safe and secure.

What is your return / exchange policy?

New products can be returned for a free exchange or refund. To initiate a return or exchange, please visit the Returns and Exchanges page.

I can't find my order number?

As part of our ongoing Explore Forever Initiative, we don't send printed order summaries. Simply refer to your confirmation email to find your order number. If you deleted it already, no worries. Just email us the name of who placed the order and we can help.


OTHER

How often do you release new products in the shop? 

Less, but better, is our north star. We keep a running list of ideas and execute only the very best ones to bring to the shop. 

Why should I subscribe to the Cedarpass Newsletter?

As a newsletter subscriber, you'll be the first to know about new products and important news from the trail. Life exists outside of email so we keep it occasional and on point. You can subscribe here.

What’s the inspiration for your products?

We're inspired every day by the natural world around us and exploring all its wonder. 

Can I carry Cedarpass goods in my store?

We'd love to talk about it. Please head over to our Retailers page to get in touch.